Conversations With Purpose. Master Simple and Crucial Conversations

presented by TJ Kennedy, President, Universal Lending Home Loans

This workshop equips leaders with essential skills for navigating high-stakes conversations that impact team dynamics, decision-making, and organizational culture. By focusing on strategies for effective communication during critical discussions, participants will learn how to foster trust, resolve conflicts, and drive positive outcomes.

Learn to define what constitutes a crucial conversation and why it is important for leaders.  Every conversation has an impact and needs to be managed correctly and professionally. You will also learn how to identify the impact of crucial conversations on team morale and performance. Join us to develop core skills and techniques for staying calm and composed under pressure, practice active listening and empathetic responses while mastering the art of framing conversations in a way that builds trust, promotes openness and collaboration.  Discover ways to recognize and manage emotional triggers that can escalate conflicts and learn strategies to defuse tension and keep discussions constructive.

You will leave this interactive workshop with strategies for handling all conversations with confidence, fostering a positive work environment, and driving successful outcomes in your leadership roles.  This is the perfect session to enhance your communication skills and improve team dynamics!

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TJ Kennedy
President, Universal Lending Home Loans

Since 1993, TJ Kennedy has been on the cutting-edge of mortgage lending, harnessing the energy from his entrepreneurial spirit, his expansive business experience, and his personal and professional values. TJ was a founder of IFS Direct, Inc., which became LenderLive Network. TJ joined Universal Lending Corporation in 2014 as Vice President of Production to help ensure the company and its team members continued to grow and adapt to changing market trends, while maintaining its statewide reputation for integrity and became President in 2022. In 2023, the company was acquired by Lower, LLC.  TJ continues to drive success for Universal Lending Home Loans as the Division President.

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New membership requests for CMLA Forums are subject to review and final approval. Forum membership dues apply. For information on membership requirements, membership dues and other information, 
please visit www.cmla.com/forums or contact the Forum Facilitators:

Deb Meogrossi: dmeogrossi@mortgage-forums.com - 303.909.5936

Jen Jones:  jjones@mortgage-forums.com - 303.345.3565