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*REMOTE MEETING* Cultural Empathy
November 2019 Leadership Forum
Leadership Forum
February 12, 2021
Cultural Empathy
presented by Kristin Messerli, Founder and CEO of Cultural Outreach
Nearly half of millennials identify as ethnic minorities and three-fourths of the growth in homeownership in the next decade is expected to come from communities of color. In an increasingly diverse environment, it is critical that lenders take a new approach to business growth that empathizes with their consumers and employees and empowers them to build their version of the American Dream. In this interactive workshop, speaker and consultant, Kristin Messerli, will present proven strategies to effectively connect across cultural and generational boundaries. Participants will learn leadership techniques rooted in an approach she calls Cultural Empathy, building a foundation for business growth in today’s market and beyond.

Kristin Messerli

Kristin Messerli is the founder of Cultural Outreach and a nationally renowned speaker on adapting to cultural shifts. Her mission is to increase upward mobility in young and underserved markets by bridging the gap between consumers and businesses in housing and financial services. Kristin and her team developed a proprietary framework, called the Culture MAP, for assessing effectiveness in young and diverse markets, and her company offers modern social media content and financial education materials designed to better connect with modern homebuyers.

Kristin has spoken at hundreds of conferences, including the Mortgage Bankers Association, Digital Mortgage, and Harvard Business School. She is a columnist for Housing-Wire and was previously the Managing Editor of Mortgage Women Magazine. She sits on MBA’s Diversity and Inclusion Committee and recently graduated from the 2019 Freddie Mac Vendor Academy Program for diverse suppliers. Kristin holds her Master’s degree in Public Administration from the University of Oklahoma.
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February 12, 2021 8:00 AM   through   12:00 PM
Phone: 3037739565
Event Details
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